Booking Terms and Conditions

Camping Neuville (SARL HL) 

Terms and Conditions

1.           How these terms and conditions apply to our contract.

1.1.       We consider these terms and conditions (the “Terms”) and our prices to set out the entire agreement between you and us for the supply of our services to you.  Only these terms shall apply to our contract with you.

1.2.       Please check that the details in these terms and conditions and your booking request are complete and accurate before you commit yourself to the contract.

1.3.       Please ensure that you read and understand these terms before you submit your booking request.  You may only request a booking if you agree to these terms.  By submitting a booking request, you are deemed to have accepted these terms.  This does not affect your statutory rights as a consumer.

1.4.       Camping Neuville (SARL HL) (referred to as “Camping Neuville/we/our/us”) sells camping nights via www.campingneuville.com (the “Website”), via the phone, via email requests, via postal requests and takes bookings direct at Camping Neuville campsite (the “Site”).  Any person wishing to make a booking via any of these methods (referred to as “you/your”) acknowledges that such booking is made subject to these terms.

1.5.       We reserve the right to change these terms at any time.  Any such changes will take effect immediately when posted on the website, in marketing material, at the site, or otherwise brought to your attention.  It is your responsibility to read the terms each time you submit a booking request, and any such request shall signify that you have accepted to be bound by the latest set of terms.  A copy of the latest set of terms is available on the website and upon request.

2.           Making a Booking

2.1.       You can either book on-line, by email or in person.  Please have details of all-party members when making a booking.  Please check your confirmation as Camping Neuville cannot be held responsible for errors in information provided at the time of booking.

2.2.       Bookings are not transferable to another party.

2.3.       When making a booking you agree that you or at least one member of your party is eighteen years or over, you have the authority of all persons in your party to book on their behalf, you accept these terms and conditions, and you agree to be responsible for any loss or damage caused by any member of your party or animal accompanying you.

2.4.       The site is for recreational camping only.

3.           Prices

3.1.       The prices advertised are accurate at the time of booking.  Prices can move up or down and Camping Neuville reserves the right change prices.  Customers are advised to check the website for the most up to date information.  Although prices may vary from time-to-time, the price payable is the price confirmed at the time of booking.

3.2.       The prices are based on a daily rate unless otherwise stated.  Prices include VAT at the current prevailing rate.

3.3.       Tourist tax (taxe de séjour) is allocated to the development of tourism in the local area.  Each person aged 18 or over is required to pay 0.25€ per night’s holiday.  Persons living in Department 72 Sarthe or working in the area do not have to pay tourist tax. The money collected is paid in full to Communauté de Communes Maine Cœur de Sarthe.

3.4.       Prices do not include any additional services, features and facilities unless expressly stated.

3.5.       The emplacements price is for the use of the emplacement only and includes one unit (caravan/car, motorhome, tent, or camper).  Adults and children can be added to your booking up to a maximum of six.  Children under two years old stay for free, however they do count as part of the party for all other purposes. Multiple emplacements must be booked for parties with more than one unit and/or more than six people.

3.6.       Promotions, deals, or discounted offers are provided at the discretion of Camping Neuville. All offers are subject to availability, cannot be used in conjunction with any other offer or discount and may be withdrawn at any time. Retrospective refunds are not permitted against any offer or promotion advertised after such time a booking is made.

3.7.       Emplacement Extras - The main unit and all emplacement extras such as awnings, pup tents and gazebos must fit within the boundary of the emplacement booked.  If the unit and all extras exceed the emplacements boundary an additional emplacement must be paid for.

4.           Payment

4.1.       The full cost of the booking is payable 6 weeks before arrival.

4.2.       We accept Cash, Credit and Debit Cards (except for American Express Cards), Bank Transfers and Chèque-Vacances

4.3.       The price of your unit and additional extras and services is as detailed at time of booking on our web site.

5.           Camping Emplacement

5.1.       A standard emplacement is a grass area demarcated by natural boundaries. Due to the nature of the site, emplacement dimensions vary from emplacement to emplacement. If you have a particularly large unit please advise at time of booking.

6.           Chalets

6.1.       The 3 berth accommodates 2 adults and 1 child, in a double bed and a single bed.  The 4 berth accommodates 2 adults and 2 children, in a double bed and a bunkbed.  The beds will be made up with crisp white cotton bedding goose down pillows, with hypo-allergenic options available on request.  Each chalet is equipped with a cooking stove with gas, fridge, picnic table and chairs with parasol, crockery, and cooking essentials.

7.           Electricity

7.1.       Camping emplacements fitted with electrical hook-up points are reserved for customers wishing to purchase electricity. 16-amp is supplied using a female 3 pin ceeform socket. A male is required to connect to the supply. A limited are available to buy to hire from Reception, however most clients provide their own.

7.2.       Customers who choose not to purchase electricity are not permitted to consume electricity apart from personal hygiene equipment in the washroom e.g., hairdryers and shavers. Mobile phone, GPS and battery pack charging can be arranged for a small fee at Reception. The freezing of ice packs is available at Reception.

7.3.       The use of a washing machine, tumble dryer or charging your vehicle is forbidden.

7.4.       Air conditioning units may be used if the additional charge for air conditioning has been purchased and doors/windows/roof vents are kept closed when in operation. Due to the noise the use of air conditioning units is forbidden between 22:00h and 09:00h.

8.           Cancellation and changes to your booking

8.1.       The legal provisions relating to the right of withdrawal in the case of distance selling as set out in the Consumer Code do not apply to tourist services (article L.121-20-4 of the Consumer Code). Thus, for any order for a stay on an emplacement or in a chalet, the customer does not benefit from any right of withdrawal. Customers are advised to take out their own travel/holiday insurance at the time of booking.

8.2.       If you leave site early for any reason Camping Neuville will not issue any refund for unused camping nights.

8.3.       Unfortunately, in some circumstances Camping Neuville may have to cancel your booking. In these circumstances we will offer you a full refund of any fees paid. No other compensation is available.

8.4.       You can cancel or change your reservation and get a full or partial refund in the form of voucher. Vouchers are valid for 2 years from the date of issue and can be used against a future reservation subject to availability. The table below shows how much you will be refunded.


 

 

Time before arrival

Refund (% of reservation)

Emplacement Non-event

Emplacement - Le Mans 24, MotoGP, Le Mans Classic

Chalet

Less than 2 days

0%

0%

0%

2-6 days

50%

0%

0%

7-14 days

75%

50%

0%

15-29 days

75%

75%

25%

30+ days

100%

100%

50%


9.           Arrival and Departure

9.1.       Before moving onto your emplacement or into your accommodation it is important that you report to Reception on arrival. You will need a photo driving license, identity card or passport and a method of payment if there are outstanding fees to pay.

9.2.       Please note that car traffic is prohibited from 23:00h to 07:00h on the campsite premises. Vehicles can be left in the carpark outside the entrance.

9.3.       Camping emplacements – Arrivals during 01/06 – 31/08 from 11:00h to 21:00h Late arrival fee will apply between 21:00h and 23:00h only available if pre-booked and prepaid. Outside these dates late arrivals are from 20:00h to 22:00h.

9.4.       All guests are required to leave the campsite premises before 11:00h unless a late departure or afternoon departure has been booked and pre-paid the night before. Delay in departing will be invoiced one extra night.

9.5.       Chalets - Arrivals are from 14:00h and departures before 11:00h. Delay in departing will be invoiced one extra night.

10.         Extending your stay

10.1.   If you wish to extend your stay requests must be made at least 24 hours before original departure date.

11.         Visitors

11.1.   Camping Neuville are happy to welcome up to four visitors per emplacements per day. Should you wish to have visitors you must ask the site owner’s permission and it is at their discretion although permission will not be unreasonably withheld. A fee is payable for each visitor subject to the nature of visit and duration. Visitor cars are to be parked in the car parking area outside the campsite entrance.

11.2.   It is essential, for security and health and safety, that visitors report to the reception on arrival. Entry to the site will be at the owner’s discretion. Visitors are required to leave the site by 22:00h.

 

12.       Behaviour on site

12.1.   As the person booking the holiday, you are responsible for the behaviour of all members of the party whilst on the site. Any wilful damage to the site or any other Camping Neuville property or other guest’s property will result in you being asked to immediately leave the site.  If you are asked to leave under these circumstances, no monies will be refunded, and any damages must be paid for prior to your departure.

12.2.   Our customers visit our site to enjoy the peace and tranquillity.  If anyone does not respect this, the owner’s reserve the right to refuse them admission or ask them to leave the site at any time.  If you are asked to leave under these circumstances, no monies will be refunded.

12.3.   To respect the enjoyment of others, we ask that noise levels are kept to a minimum after 22:00h.  No music is allowed on site after 22:00h.

12.4.   Gas BBQs are allowed, providing they are raised off the ground.  Charcoal BBQs, open fires and fire pits are prohibited.  No structures can be tied or secured to trees or vegetation including washing lines, swings and hammocks.  Any structures that are or are judged to be causing damage to the site will be taken down or removed.  The owners reserve the right to do so without prior consent and wholly at their discretion.

12.5.   Dogs are welcome at Camping Neuville.  Whilst on site dogs must be always kept on a lead and any fouling must be collected and disposed of.  Dogs must be exercised off site and are not permitted to venture in the no dog area. If there is an incident onsite involving your dog, you may be asked to leave the site immediately, no monies will be refunded.

12.6.   Electric heaters and air conditioning units should be operated in an environmentally friendly and responsible manner.  When in use close all windows, vents and doors and switch off the electric heater or air conditioning unit when you leave your accommodation. For the comfort of all our guests you are not permitted to use air conditioning units after 22:00h.

12.7.   The use of petrol/diesel generators are forbidden.

13.         Swimming Pool

13.1.   The heated swimming pool is open from 01/06 to 15/9. Normal opening times are from 11:00h to 20:00h. During times of low occupancy and bad weather conditions these times may vary. The management reserves the right to close the pool for any reason e.g., weather conditions and cleaning.

13.2.   All children MUST be accompanied by an adult at all times. Lone swimming is forbidden. Full pool rules are on display at the swimming pool entrance, on entering the swimming pool enclosure you are agreeing to adhere to the swimming pool rules.

14.       Complaints

14.1.   We want you to have an enjoyable stay.  Should you have cause for complaint, please contact the owners immediately who will try to resolve your complaint.

14.2.   We ask you to note that if you do not give us the opportunity to resolve the problem by reporting it onsite, we may not be able to deal with any complaint on your return and your rights to claim may have been reduced or forfeited.

14.3.   If, at the end of your stay with us, you feel we have not dealt with your complaint satisfactorily, we ask that you submit a written complaint within 7 days of your departure to: Camping Neuville, Rue Le Vieux Moulin, Neuville-Sur-Sarthe 72190, Le Mans, France or via email info@campingneuville.com through our website at www.campingneuville.com/contact-us.

15.         Liability

15.1.   The Camping Neuville is not liable for any damages to the customer’s vehicles or equipment. Customers must have subscribed to vehicle insurance and civil liability insurance for their equipment (FFCC, ANWB, ADAC, etc.). The campsite is not responsible for theft, loss, or damage of any kind during or after your stay.

15.2.   Camping Neuville do not accept responsibility for anything that adversely affects your holiday that is outside of our control.  These circumstances are known as ‘Force Majeure’ events and are circumstances that Camping Neuville could not, even with due care, have foreseen or avoided.  Such circumstances include (but are not limited to) war, civil unrest, industrial action, terrorist activity, natural disaster, fire, adverse weather conditions, pandemic, foot and mouth disease and all other similar events outside of our control.  Camping Neuville will endeavour to manage any problems caused as a result of a Force Majeure event but shall be under no obligation to do so and shall not be liable to you for any losses caused by a Force Majeure event.

15.3.   Reference to any products, services or other information belonging to third parties does not imply or constitute an endorsement, sponsorship, or recommendation by Camping Neuville.  Links to other services not operated by Camping Neuville are provided solely for your convenience.  Camping Neuville accepts no liability for any products services or other information provided by third parties.

16.         Other Important Information

16.1.   Any photographs, descriptions or advertising we issue, and any descriptions or illustrations contained in our catalogue, or brochures or on our website, are issued or published solely to provide you with an approximate idea of our site and services.  They do not form part of the contract between you and us.

16.2.   If any court or competent authority decides that any of the provisions of these terms are invalid, unlawful or unenforceable to any extent, the Term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

16.3.   A person who is not party to these terms shall not have any rights under or in connection with them under the contracts.

16.4.   You may not transfer any of your rights or obligations under these terms to another person without our prior written consent, which we will not withhold unreasonably.  We can transfer all or any of our rights and obligations under these terms to another organisation, but this will not affect your rights under these terms.

16.5.   If you wish to contact Camping Neuville please use the following address: Camping Neuville, Rue Le Vieux Moulin, Neuville-Sur-Sarthe 72190, Le Mans, France.

Terms and Conditions Version 8.0 - Amended October 21, 2023