Booking Terms and Conditions

How these terms and conditions apply to our contract.

We consider these terms and conditions (the “Terms”) and our prices to set out the entire agreement between you and us for the supply of our services to you.  Only these terms shall apply to our contract with you.

Please check that the details in these terms and conditions and your booking request are complete and accurate before you commit yourself to the contract.

Please ensure that you read and understand these terms before you submit your booking request.  You may only request a booking if you agree to these terms.  By submitting a booking request, you are deemed to have accepted these terms.  This does not affect your statutory rights as a consumer.

Camping Neuville (SARL HL) (referred to as “Camping Neuville/we/our/us”) sells camping and glamping holidays via www.campingneuville.com (the “Website”), via the phone, via email requests, via postal requests and takes bookings direct at Camping Neuville campsite (the “Site”).  Any person wishing to make a booking via any of these methods (referred to as “you/your”) acknowledges that such booking is made subject to these terms.

We reserve the right to change these terms at any time.  Any such changes will take effect immediately when posted on the website, in marketing material, at the site, or otherwise brought to your attention.  It is your responsibility to read the terms each time you submit a booking request and any such request shall signify that you have accepted to be bound by the latest set of terms.  A copy of the latest set of terms is available on the website and upon request.

Making a Booking

You can either book on-line, by email or in person.  Please have details of all-party members when making a booking.  Please check your confirmation as Camping Neuville cannot be held responsible for errors in information provided at the time of booking.

Bookings are not transferable to another party.

When making a booking you agree that you or at least one member of your party is eighteen years or over, you have the authority of all persons in your party to book on their behalf, you accept these terms and conditions and you agree to be responsible for any loss or damage caused by any member of your party or animal accompanying you.

Stag, hen or similar parties are welcome at our discretion; this also applies to any groups of five or more camping units

The site is for recreational camping only.

Prices

The prices advertised are accurate at the time of booking.  Prices can move up or down and Camping Neuville reserves the right to do so.  Customers are advised to check the website for the most up to date information including our latest promotions, deals and discounts.  Although prices may vary from time-to-time, the price payable is the price confirmed at the time of booking.

The prices are based on a daily rate unless otherwise stated.  Prices include VAT at the current prevailing rate.

Tourist tax (taxe de séjour) is allocated to the development of tourism in the local area.  Each person aged 18 or over is required to pay 0.25€ per night’s holiday.  Persons living in Department 72 Sarthe or working in the area do not have to pay tourist tax. The money collected is paid in full to Communauté de Communes Maine Cœur de Sarthe.

Prices do not include any additional services, features and facilities unless expressly stated.

Emplacements prices are for the emplacement only.  Adults and children can be added to your booking up to a maximum of six persons on one emplacement unless the site is a group emplacement, where the maximum number of persons is 12.  Children under two years old stay for free, however they do count as part of the party for all other purposes.  For parties larger than six people, multiple emplacements or a group emplacement must be booked.

Promotions, deals or discounted offers are provided at the discretion of Camping Neuville. All offers are subject to availability, cannot be used in conjunction with any other offer or discount and may be withdrawn at any time. Retrospective refunds are not permitted against any offer or promotion advertised after such time a booking is made.

Emplacement Extras - The main unit and all emplacement extras such as awnings, pup tents and gazebos must fit within the boundary of the emplacement booked.  If the unit and all extras exceed the emplacements boundary an additional emplacement must be paid for.

Visitors – Camping Neuville are happy to accommodate up to four visitors per emplacements per day.  Should you wish to have visitors you must ask the site owner’s permission and it is at their discretion although permission will not be unreasonably withheld.  Each visitor will be charged 3€ a day.  Visitor cars are to be parked in the car parking area outside the campsite entrance.

It is essential, for security and health and safety, that visitors report to the reception on arrival.  Entry to the site will be at the owner’s discretion.  Visitors are required to leave the site by 22:30 hrs.

Payment

Bookings made prior to 05/05/2020, the terms and conditions sent with the original booking confirmation apply

Bookings can be made and paid for online or in person on arrival. No deposit is required for emplacement bookings. A deposit of 30% (max. €100) is required for Chalet and Lotus Belle Tent bookings at the time of booking and the balance of the total booking is payable 21 days prior to arrival.

We accept Cash, Credit and Debit Cards (with the exception of American Express Cards), Bank Transfers and Cheques of French Nationals

Emplacements, Chalets and Belle Tents

The price of your unit and additional extras and services is as detailed at time of booking on our web site.

Standard emplacement – A standard emplacement is a grass area demarcated by natural boundaries. Due to the nature of the site, emplacement dimensions vary from emplacement to emplacement. If you have a particularly large unit please advise at time of booking. A standard emplacement is on average 175m2 in full sun, partial shade/sun or in shade. 16-amp electric will be available on the emplacement with water nearby.  During the winter months when services will be reduced, water will be located centrally.

Group emplacement – A group emplacement is a grass area demarcated by natural boundaries. Group emplacements are XXL emplacements accommodating up to 12 people with two 16-amp electrical hook-ups and water nearby.  During the winter months when services will be reduced, water will be located centrally.

Chalets – The 3 berth accommodates 3 persons in a double bed and one single bed.  The 4 berth accommodates 4 persons in a double bed and a bunkbed.  The beds will be made up with crisp white cotton bedding goose down pillows, with hypo-allergenic options available on request.  Each chalet is equipped with a cooking stove with gas, fridge, picnic table and chairs with parasol, barbecue, crockery and cooking essentials.

Lotus Belle Tents - The king-sized bed will be made up with crisp white cotton bedding goose down pillows, with hypo-allergenic options available on request. Each belle is equipped with a cooking stove with gas, fridge, picnic table and chairs with parasol, barbecue, crockery and cooking essentials. If additional persons have been booked and paid for, the appropriate number of additional beds will be made up. The maximum number of additional beds being two single beds and one cot.

Touring emplacements fitted with electrical hook-up points are reserved for customers wishing to purchase electricity. 16-amp is supplied using a female 3 pin ceeform socket. You will need a male adapter to connect to the supply.

Customers who chose not to purchase electricity are not permitted to consume electricity apart from personal hygiene equipment in the washroom e.g. hairdryers and shavers. Mobile phone, GPS and battery pack charging can be arranged for a small fee at Reception. The freezing of ice packs is available also available in Reception.

Cancellation and changes to your booking

Bookings made prior to 05/05/2020, the terms and conditions sent with the original booking confirmation apply

Chalets and Belle Tents Only

If you cancel your holiday at any point after booking you will lose your deposit already paid. This will be either:

30% of the total cost of each holiday or 100€, whichever is the greater amount OR if less than 100€ was paid at the time of the booking, you will not be entitled to receive a refund of the money paid.

If you cancel your holiday due to COVID 19 lockdown or travel restrictions, you will receive a full refund of any monies paid.

Cancellation 7 days before arrival

For a booking of 3 nights or less you will forfeit all money paid.

For a booking of 4 nights or more you will forfeit 50% of the total cost of each holiday with a minimum payment of 100€ being due, whichever is the greater amount. If less than 100€ was paid at the time of booking, you will not be entitled to receive a refund of the money paid.

Emplacements Only

No deposit is required, payment due on arrival.

All Bookings

If you leave site early for any reason Camping Neuville will not issue any refund for unused camping nights.

Unfortunately, in some circumstances Camping Neuville may have to cancel your booking. In these circumstances we will offer you a full refund of any fees paid. No other compensation is available.

If you want to amend your booking, you must notify Camping Neuville as soon as possible.  Subject to availability, amendments to your booking can be made up to three days before your arrival at the Site.  Amendments to bookings are subject to availability. If you wish to transfer your booking to another date, we will use our reasonable endeavours to satisfy your request wherever possible subject to availability and payment of the correct fees.

Arrival and Departure

It is important that you report to Reception on arrival, before moving into your emplacement or accommodation and pay any outstanding balance on your booking and any additional fees.

Normal check-in times are between 14:00 and 20:00 hrs.  If you wish to arrive earlier, please contact the owners on or before the morning of your arrival and they will do their best to accommodate your request, but this cannot be guaranteed.  Please inform the owner’s if you are likely to arrive late so they can make provision for your arrival. Early or late arrivals will be subject to an early/late arrival fee of €1 per part or half hour outside normal check-in times, payable in cash on arrival.

For advance bookings, if not notified otherwise, your accommodation will be held until 22:00 hrs on the day of your arrival, your booking will be treated as a cancellation with your monies retained.

All emplacements must be vacated by midday on the day of departure and Chalets/Belle Tents by 10:00 hrs unless otherwise agreed with the owners. Departures between 12:00 hrs and 18:00 hrs are subject to availability and a charge of 4€ per adult 2€ per child will apply. Accommodation can only be extended until 18:00 hrs, thereafter a full day rate applies.

Subject to availability, we accept bookings for emplacements on the day of your arrival and 24hrs before your arrival for Chalets/Belle Tents.

Behaviour on site

As the person booking the holiday, you are responsible for the behaviour of all members of the party whilst on the site. Any wilful damage to the site or any other Camping Neuville property or other guest’s property will result in you being asked to immediately leave the site.  If you are asked to leave under these circumstances, no monies will be refunded.

Our customers visit our Site to enjoy the peace and tranquillity.  If anyone does not respect this, the owner’s reserve the right to refuse them admission or ask them to leave the site at any time.  If you are asked to leave under these circumstances, no monies will be refunded.

To respect the enjoyment of others, we ask that noise levels are kept to a minimum after 22:30 hrs.  No music is allowed on site after 22:30 hrs.

Charcoal and gas BBQs are allowed, providing they are raised off the ground.  BBQs must be extinguished by 22:30 hrs.  All BBQ embers are to be extinguished completely before being placed in the metal bin provided.  Open fires, fire pits and rope swings are prohibited.  No structures can be tied or secured to trees or vegetation.  Any structures that are or are judged to be causing damage to the site will be taken down or removed.  The owners reserve the right to do so without prior consent and wholly at their discretion.

Dogs are welcome at Camping Neuville.  Whilst on site dogs must be kept on leads at all times and any fouling must be collected and disposed of.  Dogs must be exercised off site and are not permitted to venture in the no dog areas. A maximum of three dogs per emplacement are permitted onsite unless otherwise agreed with the owners.  If there is an incident onsite involving your dog, you may be asked to leave the site immediately, no monies will be refunded.

 Electric heaters and air conditioning units should be operated in an environmentally friendly and responsible manner.  When in use close all windows and doors and switch off the electric heater or air conditioning unit when you leave your accommodation. For the comfort of all customers you are not permitted to use air conditioning units after 22:30 hrs. The use of petrol/diesel generators are not permitted.

Complaints

We want you to have an enjoyable stay.  Should you have cause for complaint, please contact the owners immediately who will try to resolve your complaint.

We ask you to note that if you do not give us the opportunity to resolve the problem by reporting it onsite, we may not be able to deal with any complaint on your return and your rights to claim may have been reduced or forfeited.

If, at the end of your stay with us, you feel we have not dealt with your complaint satisfactorily, we ask that the main booker submits a written complaint within 7 days of your return home to: Camping Neuville, Rue Le Vieux Moulin, Neuville-Sur-Sarthe 72190, Le Mans, France or through our website at www.campingneuville/contact-us.

Liability

Please read this section as it is important that you understand what you are agreeing to

Nothing in this section limits or attempts to limit our liability for:

• Death or personal injury caused by our negligence; or

• Fraud or fraudulent misrepresentation; or

• Any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

Subject to the matters detailed above, if we fail to comply with these terms, we shall not be responsible for any losses that you suffer as a result, except for those losses which we could reasonably foresee would result from our failure to comply with these terms.

In addition to the above, we shall not be responsible for any:

• Loss of income or revenue;

• Loss of business

• Loss of anticipated savings

• Loss of data

Our maximum liability shall be no more than to refund the amount paid by you for the holiday.

As Camping Neuville is located in a natural environment, we do not accept responsibility for any damage, injury or inconvenience caused by plants or wildlife.

Camping Neuville do not accept responsibility for anything that adversely affects your holiday that is outside of our control.  These circumstances are known as ‘Force Majeure’ events and are circumstances that Camping Neuville could not, even with due care, have foreseen or avoided.  Such circumstances include (but are not limited to) war, civil unrest, industrial action, terrorist activity, natural disaster, fire, adverse weather conditions, foot and mouth disease and all other similar events outside of our control.  Camping Neuville will endeavor to manage any problems caused as a result of a Force Majeure event but shall be under no obligation to do so and shall not be liable to you for any losses caused by a Force Majeure event.

Reference to any products, services or other information belonging to third parties does not imply or constitute an endorsement, sponsorship or recommendation by Camping Neuville.  Links to other services not operated by Camping Neuville are provided solely for your convenience.  Camping Neuville accepts no liability for any products services or other information provided by third parties.

Other Important Information

Any photographs, descriptions or advertising we issue, and any descriptions or illustrations contained in our catalogue, or brochures or on our Website, are issued or published solely to provide you with an approximate idea of our site and services.  They do not form part of the contract between you and us.

If any court or competent authority decides that any of the provisions of these terms are invalid, unlawful or unenforceable to any extent, the Term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

If we fail at any time while these terms are in force, to insist that you perform any of your obligations under these terms, or if we do not exercise any of our rights or remedies under these terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations.  Any waiver of a default by us does not mean that we will automatically waive any subsequent waive by you.  No waiver by us of any of these terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

A person who is not party to these terms shall not have any rights under or in connection with them under the contracts.

You may not transfer any of your rights or obligations under these terms to another person without our prior written consent, which we will not withhold unreasonably.  We can transfer all or any of our rights and obligations under these terms to another organisation, but this will not affect your rights under these terms.

If you wish to contact Camping Neuville please use the following address: Camping Neuville, Rue Le Vieux Moulin, Neuville-Sur-Sarthe 72190, Le Mans, France.

Terms and Conditions Version 5 - Amended May 05, 2020